Comments on: How to make your customers love you even more

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By: Dave So

Dave So — Tue, 03 Mar 2009 21:21:08 +0000

What do I think to the Royal bank of scotland? RBS boss Fred goodwin should be stripped of his pension. If they pay him a profit related percentage he will get minus figures. Taking away his pension is the best option.

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By: Tony

Tony — Fri, 07 Mar 2008 03:06:57 +0000

Who in the World would buy a vacuum that is bagless? Do you know where all that dust and tiny particles go once you open the container to empty what you just vacuumed up? That’s right, it gets poofed up into the air and back down on the ground.

Why not spend the extra 200 bucks or so and get a Kirby. You can buy one on Ebay for about 200 or so more dollars and get a vacuum that is barnone the best out there. Bagless??? LOL….wow, you guys are suckers. Sorry, no pun intended.

By: Dypepreeway

Dypepreeway — Thu, 10 Jan 2008 09:44:33 +0000

subj
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By: digNingchinge

digNingchinge — Mon, 17 Dec 2007 06:27:36 +0000

One of them is BWIN, previous known as BETANDWIN.COM and it is common fact that this company manages to attract more and more customer with every year.

By: attailejoique

attailejoique — Thu, 06 Dec 2007 14:49:23 +0000

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By: SWomack

SWomack — Sat, 01 Dec 2007 08:07:58 +0000

Hi guys

I am in the process of taking out a loan with Lombard Direct and I understadn that they are owned by the Royal Bank of Scotland and I was wondering if anyone knew if they were based in the UK or in Italy in the Lombardy Region?

Can anyone shed any lihgt on this?

thanks a lot or your help

By: naisioxerloro

naisioxerloro — Wed, 28 Nov 2007 14:36:49 +0000

Hi.
Good design, who make it?

By: VerizonRingtonesman

VerizonRingtonesman — Tue, 23 Oct 2007 13:02:40 +0000

Hello:

Check out what the government is pushing in Mobile Content. Maybe we can catch up with the rest of the worl in terms of cell phones.

Thanks

By: Brad Gun

Brad Gun — Tue, 16 Oct 2007 09:24:37 +0000

Good news guys
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By: Jhoonbvlack

Jhoonbvlack — Mon, 08 Oct 2007 18:03:01 +0000

Vehicles that can be considered cars were demonstrated as early as 1769,
and 1885 marked the introduction of gasoline powered internal combustion
engines. Automotive history is generally divided into a number of eras based on
the major design and technology shifts.

By: QRGregory

QRGregory — Thu, 04 Oct 2007 21:18:12 +0000

G’night

By: DavidBThomas

DavidBThomas — Wed, 19 Sep 2007 16:52:45 +0000

Job hunting or job seeking is the act of looking for employment,
due to unemployment or discontent with a current position.
Job hunting in general is one of the most arduous, discouraging and
stressful activities one can go through. There is no easy way to find a job.
Many employers will deny your application or refuse to accept your resume,
never landing that interview.
Common methods of look for job are:

- using a job search engine
- looking through the classifieds in newspapers
- using a private or public employment agency or recruiter
- finding a job through a friend or an extended business network

By: hahahdsdscs

hahahdsdscs — Wed, 19 Sep 2007 05:14:45 +0000

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osotes.
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historias de reflexion

Bye Bye

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By: Lewis

Lewis — Wed, 07 Mar 2007 19:20:14 +0000

Good point Nic Hughes. I think the assumption was people didn’t want to see the dirty stuff picked up by the vacuum cleaner. Dyson flipped this on its head and made it into a usability feature, making it easy to track how much is in the collector.

And I think, exposing some of the mechanics makes the user feel more knowledgeable about the product and thus they feel more involved with the brand. Dyson products are so innovative and the company has an inspirational vigour.

By: Colin

Colin — Wed, 17 Jan 2007 11:56:45 +0000

The thing that really impressed us when we bought one was the lack of that typical vacuum cleaner smell you get after cleaning. Then again, maybe we’re easily impressed :)

By: Hirok

Hirok — Wed, 17 Jan 2007 08:55:21 +0000

Well! Vacuum, hoover, whatever!

Can’t wait to get my hand on a KÃ¤tcher Automated Bot vacuum cleaner. And leave it to the bot to do all the leg work. WHo’s got the time to go around the house vacuuming nowadays, let the bugger do it while you are not at home.

Better use of time and money.
Hrrrrumph!

By: Nic Hughes

Nic Hughes — Mon, 15 Jan 2007 22:43:42 +0000

From a marketing perspective the smartest thing Dyson ever did was make the dust-collector transparent. So many people bought a new Dyson, used it and then were amazed to see how much dust they had from what they thought were clean floors. Every one of those people became an evangelist for the product amongst their friends.
What looked like a minor usability tweak at first glance turned out to be a powerful viral marketing tool.

By: Ryan

Ryan — Mon, 15 Jan 2007 02:09:13 +0000

A good titbit of advice. I’ll use it tomorrow when I see my client. Come to think of it, it’s been a while since I reminded him of how good the service is that I provide him with.

By: allen stern

allen stern — Sat, 13 Jan 2007 20:42:42 +0000

Ryan – what issue did you have – it didn’t say in your original post.

btw – which model did you purchase?

By: Ryan Carson

Ryan Carson — Sat, 13 Jan 2007 00:42:06 +0000

No product is perfect. Itâ€™s how Dyson handled things when a problem arose that means Iâ€™ll be replacing this one with another Dyson when the time comes.

Hey Drew – thanks for stopping by :)

Your story is a perfect example of how quality customer service can create passionate users. Thanks for sharing!

By: Drew McLellan

Drew McLellan — Fri, 12 Jan 2007 21:38:07 +0000

We have a very similar model, and yes, it looses suction pretty quickly as the chamber gets full. Emptying the thing is a pretty unpleasant experience as a lot of the dust then kicks back up at you. I can usually do two flights of stairs before it gets full.

But it’s still the best vacuum cleaner I’ve ever used, so I’m more than happy.

For me, the real affirmation was when I had to call their customer service line. I was cleaning around the edge of our living room skirting (this isn’t a glamorous tale) one evening, when I caught a loose plastic bag with the end of the ‘wand’. The sudden blockage caused the telescopic wand to collapse down with a big BANG, sending plastic pieces flying off in all directions. The wand had more or less self-destructed, and I had nearly wet myself in the process with the shock :)

I figured this was the perfect time to try out that helpline number that’s printed on the side of the vac. Now, this was 8pm on a public holiday. I was thinking I could phone up to listen to the message to see when they might be open … but they were open! At night! On a public holiday! Awesome.

I explained what had happened, really just expecting to be told that it was my fault for not having the want properly extended or something, but they first thing they asked was if I was ok and not injured in any way. And not in a better-cover-our-arses way, but like they were genuinely concerned that I wasn’t hurt. They then took the serial number of the vac, took down my contact details and said they’d despatch a replacement part the next morning. Sure enough, next day I got an email confirming that the parts had been sent. Arrived the next day. No questions asked.

No product is perfect. It’s how Dyson handled things when a problem arose that means I’ll be replacing this one with another Dyson when the time comes.

By: James W

James W — Fri, 12 Jan 2007 15:04:32 +0000

Definately a good purchase Ryan. Had ours for 8 months now no problems. Allen is right the box very much reminded me of Apple and unpacking my Macbook Pro.

Attention to detail, thoughtful design I like to think of it as a lads hoover (yes i’m british we always call it a hoover!). We have even talked about its design and function down the pub.

Oh and they have a great Flash game on their website: http://www.dyson.co.uk/game/