Comments on: Great UX tip

By: Lau

Lau — Fri, 27 Feb 2009 19:36:31 +0000

Okay, that bit of the site is nice!

But the system which drives all those train ticket websites is a nightmare, for example try booking tickets at 3am. It doesn’t work, why! Ek!!!

So much potential, just interested to see how things pan out with it over the next 6 months…

I hear things are planned! ;)

By: Snazzy web tables with Tablecloth | mskempster.com

Snazzy web tables with Tablecloth | mskempster.com — Thu, 19 Feb 2009 20:10:02 +0000

[...] I came across something I had never seen before today when reading Ryan Carson’s post about some nice user-experience design on a train ticket booking site. [...]

By: blablabla

blablabla — Fri, 13 Feb 2009 20:52:50 +0000

you fucking hypocrite and idiot

By: Ryan McMaster

Ryan McMaster — Thu, 12 Feb 2009 21:09:04 +0000

Very nice! And I appreciate the Tablecloth link too, Richard. Thanks!

By: Tom

Tom — Tue, 10 Feb 2009 10:37:39 +0000

I think the journey selection on National Express is dreadful, it is far too busy with pop ups flying everywhere and trying to see the price of a particular journey is so time consuming. Instead of being all flash and bam with the technology side of it, make it simple to understand how much im going to pay. thetrainline may be over simplified but I’d take that any day over the mock wizardry which is the National Express site.

By: Christopher Francis O'Donnell

Christopher Francis O'Donnell — Tue, 10 Feb 2009 00:56:20 +0000

@Richard

Tablecloth looks great. Thanks for the link.

By: Banhawi

Banhawi — Mon, 09 Feb 2009 22:49:37 +0000

Small adds makes a huge difference .

By: John Topley

John Topley — Mon, 09 Feb 2009 21:32:15 +0000

I’ve noticed this before and Richard is right, the National Express East Coast site is superb – much better than the other train booking sites.

By: Paul seys

Paul seys — Mon, 09 Feb 2009 21:15:13 +0000

I think the guys responsible for the improved UI aren't a million miles away from the carsonified office. The changes were made a few months ago after thetrainline consulted the Bristol based consultancy cx partners.

By: Richard Henry

Richard Henry — Mon, 09 Feb 2009 20:20:24 +0000

If you’re impressed by that; check out the booking UI at http://www.nationalexpresseastcoast.com/. They have really one-upped The Trainline. It’s so much easier to use, and snappier. No pagination.

Richard

By: ianmcn

ianmcn — Mon, 09 Feb 2009 19:38:39 +0000

theTrainline has improved, but I still love the URL querying of traintimes.org.uk, for example – to find the next train from Leeds to London, just type their URL followed by /leeds/london, simple but effective use of sensible URL’s.

By: coldclimate

coldclimate — Mon, 09 Feb 2009 18:58:34 +0000

Which does make a nice change, because thetrainline used to be dreadful (almost with a capital D).

By: Richard

Richard — Mon, 09 Feb 2009 17:49:13 +0000

It is a nice trick - we use Tablecloth to create a similar effect where needed.